Synopsis:
This article focuses on the definition and characteristics of the BCM (stands for Business Case Management); the importance using knowledge work automation; and the necessary steps to overcome the weaknesses in work knowledge support and recommend a novel strategy.
BCM is a support system that is created for improving the work performance in many corporations, which create the work process effectively. BCM performs much better from the traditional system termed as Case Management (or CM) systems, which used manually, paper-based systems, creates many postponed in their tasks. It is due to the difficulty in automating from the previous tasks. Besides, the existence of technology might be insufficient to assist the dynamic user transformation. There are 14 features of BCM which includes:
- The depth of knowledge.
- Diversity.
- Can be used in the long term.
- Sophisticated information.
- Collaboration and synchronisation.
- Various members, various task.
- Interrelation between circumstances.
- Important characteristic timescales
- Involves the external activities.
- Exposure condition difficult to obtain the Corporate Developments.
- Robust confirming requirements.
- Heritage.
- Security.
- Isolated pouches of automation.
All features in the BCM platform is involved in the standard Business Process Modelling (BPM). Becker, Kuleger, and Rosemann (2011) elaborate the aim of process models involve Application system Design and Organizational Design (see figure 1). As a result, many organizations leverage the BCM to overcome the difficulties in terms of accomplishing the business roles effectively.
Figure 1. The aims of BPM (Becker, Kugeler, and Rosemann, 2011, p. 51).
Critique:
The author approached using BCM as it is quite promising for improving and supporting Knowledge-Intensive Business Process (KIBP) effectively. It can be useful because of its flexibilities, capabilities to handle customers, and provide a quality of service. Besides, it can be used by organization for integrating their organizational structure, and eventually they can meet the high quality products.
Reflection:
This article gives me some benefits. First, it gives me proper understanding how to implement the knowledge worker effectively and efficiently in terms of growing the organizations faster, get some profits and become a market leader through Business Processes and Organizational Design. Ultimately , it also gives me detailed description to response the market demands rapidly to meet new customer’s needs.
References
Becker, J Kugeler, M, and Rosemann, M 2011, “Process Management: A Guide for the Design of Business Processes, 2nd edition, p. 51, Springer-Verlag Berlin Heidelberg, New York.
Panian, Z 2011, “A Promising Approach to Supporting Knowledge-Intensive Business Processes: Business Case Management”, World Academy of Science, Engineering, and Technology, vol. 75, pp.642–648.
This Blog discuss about Business Process Modelling 