Blog 3 (Week 8) : Implementing Process Management

SYNOPSIS

The article discusses about the managing the successful Enterprise Resource Planning (ERP) projects through planning, implementing and operating using Risk management system. It focuses on the identification of major issues in managing ERP projects and developing a risk management framework; proposed by analysing the risk and effectiveness in the ERP implementation projects at UK-based energy services group; and identifying the risk factors to produce some suggestion in the mitigating measurements. Nowadays, business has changed to the global market. It gives some challenges for an organisation by adopting ERP system to accomplish competitive advantages performance, including obtaining customer expectation and market expansion. The reason is ERP can assist them, especially large enterprises in the solution of the fragmentation issues by integrating all organisations’ workflow. Moreover, there are a major issues in the initiation projects that the effectiveness these systems operation. Furthermore, a successful ERP implementation involves several factors:

1. Clear the aim of business strategic.
2. Top management has strong commitments.
3. Excellent project management
4. Change Management (CM) organisational.
5. A great implementation team
6. Provide good education and training.
7. Focus on performance measurement.

The frameworks risk management are identifying, logging, reviewing, managing, and closing risk. To conclude, UK-based service group succeed in implementing ERP system in their business process.

CRITIQUE

Managing risk across various phases of project and equal emphasize to effective project management, organisational transformation and IT adoption are the key to success in ERP implementation (Dey, Clegg & Bennett, 2010). It is the way to perform the business in the market. Besides, an organisation can use the roll-out strategy, which can support business processes. Berg, Kugeler & Rosemann (2011) support that a successful project management needs some checklists in some tasks; such as:

1. Sensibility;
2. Influence;
3. Motivation;
4. Information and training;
5. Training and consultancy;
6. Documentation, which must be transparent in the business processes and documenting some acceptance report achievements.

REFLECTION

This article is very useful for me, because the author shows about managing a project becomes successful by selecting a suitable ERP vendor for business process functionalities. An organisation will implement the system successfully by following the critical success factors requirements.

REFERENCES

Becker, J. Kugeler, M. & Rosemann, M. 2011, Process Management : A Guide for the Design of Business Processes, 2^nd edition, Springer, Berlin, Heidelberg. Dey, P. K.  Clegg, B. T. & Bennett, D. J. 2010, ‘Managing enterprise resource planning projects’, Business Process Management Journal, vol. 16, no. 2, pp. 282–296.